Refund & Cancellation Policy

You can cancel anytime from your Dashboard → Manage Billing (via the Paddle customer portal). Cancellation takes effect at the end of your current billing period — you keep access until then, and no further charges are made.

If you're a first-time customer and not satisfied within 14 days of your first payment, contact us for a full refund — no questions asked. After 14 days, payments are generally non-refundable for the remaining period.

Annual plans cancelled within 14 days of the initial purchase are eligible for a full refund. After that, we may offer a pro-rated refund at our discretion.

Free-tier replies cost nothing and can be used without a card, so no refunds apply to the free plan.

Email support@localreputeapp.com from the address on your account with the subject "Refund request", and we'll process eligible refunds promptly through Paddle.

Please contact us first — we resolve most issues quickly. Disputes and chargebacks are handled in line with Paddle's and the card networks' policies.

Anything unclear? Email support@localreputeapp.com.